James House, Jr., Department Chair
Technology 226
301-784-5308
https://www.allegany.edu/computer-technology

Technical Support and Help Desk operations are an important part of computer operations in almost every company and organization today. Students will examine general technical support concepts, responsibilities and customer service skills. Students will troubleshoot, analyze, identify and diagnose errors, using established processes and procedures.

Successful completion of this program qualifies a student to apply for an Associate of Applied Science degree in Computer Technology - Area of Concentration in Technical Support.

TECHNICAL SUPPORT
AREA OF CONCENTRATION

FIRST SEMESTER	Credit Hours
Computer Technology 101 (Computer Literacy)	3
Computer Technology 103 (Computer Logic)	4
Computer Technology 107 (Introduction to Cybersecurity)	3
English 101 (English Composition I)	3
Mathematics Elective	3
Total:	16
SECOND SEMESTER
Computer Technology 219 or 220 (Operating Systems or Linux OS)	3
Computer Technology 221 (Office Applications I)	3
Computer Technology 225 (Introduction to Networking)	3
English 112 (Business and Technical Communications)	3
Social and Behavioral Science Elective	3
Total:	15
THIRD SEMESTER
Computer Technology 109 (Emerging Technologies)	3
Computer Technology 180 (PC Architecture)	3
Computer Technology 239 (Cisco Networking 2)	3
Computer Technology 200-Level Elective 1	3
Speech 101 (Speech Communication)	3
Total:	15
FOURTH SEMESTER
Business Administration 101 or 104 (Introduction to Business or Sales and Customer Service)	3
Computer Technology 288 (A+ Certification Exam Review)	1
Computer Technology Electives	6
Laboratory Science Elective	4
Total:	14
Total Credit Hours:	60