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Computer Technology - Technical Support (AOC)

James House, Jr., Department Chair
Technology 226
301-784-5308
https://www.allegany.edu/computer-technology

Technical Support and Help Desk operations are an important part of computer operations in almost every company and organization today. Students will examine general technical support concepts, responsibilities and customer service skills. Students will troubleshoot, analyze, identify and diagnose errors, using established processes and procedures.

Successful completion of this program qualifies a student to apply for an Associate of Applied Science degree in Computer Technology - Area of Concentration in Technical Support.

Required Computer Technology Courses


Computer Literacy
Computer Logic
Introduction to Cybersecurity
Mobile Application Development
Web Page Development
Advanced Web Page Development
Introduction to Networking
Database Design and Implementation
Computer Science Programming I
Web Programming
Python Programming I

Required General Courses


Introduction to Business or
Sales and Customer Service
Freshman English I
Business and Technical Communication
Speech Communication

Required Elective Courses


Please consult with your advisor or the Advising Center staff for selecting appropriate elective courses for graduation.

 

Computer Technology 1 or Multimedia Technology Elective - 3 credits

Laboratory Science Elective - 4 credits

Mathematic Elective - 3 credits

Social and Behavioral Science Elective - 3 credits


PROGRAMMING
AREA OF CONCENTRATION

FIRST SEMESTER Credit Hours
Computer Technology 101 (Computer Literacy) 3
Computer Technology 103 (Computer Logic) 4
Computer Technology 107 (Introduction to Cybersecurity 3
English 101 (Freshman English I) 3
Mathematics Elective 3
Total: 16
 
SECOND SEMESTER
Computer Technology 219 or 220 (Operating Systems or Linux OS) 3
Computer Technology 221 (Office Applications I) 3
Computer Technology 225 (Introduction to Networking) 3
English 112 (Business and Technical Communications) 3
Social and Behavioral Science Elective 3
Total: 15
 
THIRD SEMESTER
Computer Technology 109 (Emerging Technologies) 3
Computer Technology 180 (PC Architecture) 3
Computer Technology 239 (Cisco Networking 2) 3
Computer Technology 200-Level Elective 1 3
Speech 101 (Speech Communication) 3
Total: 15
 
FOURTH SEMESTER
Business Administration 101 or 104 (Introduction to Business or Sales and Customer Service) 3
Computer Technology 288 (A+ Certification Exam Review) 1
Computer Technology Electives 6
Laboratory Science Elective 4
Total: 14
Total Credit Hours: 60

*Computer Technology 240 (Field Placement) can be used as a computer technology elective or substituted for any required 200-level computer technology course in the technical support area of concentration.

NOTE: All courses specifically identified by course number are graduation requirements for this program.