James House Jr., Department Chair
Technical Support and Help Desk operations are an important part of computer operations
in almost every company and organization today. Students will examine general technical
support concepts, responsibilities and customer service skills. Students will troubleshoot,
analyze, identify and diagnose errors, using established processes and procedures.
This is a career program and is designed to enable students to seek employment at
the program's completion. Students must achieve a "C" or better in the required computer
courses. All credits are transferable to the Computer Technology associate degree
program if the student wishes to pursue further studies.
Successful completion of this program qualifies a student to apply for a Certificate in Technical Support.
Required Computer Technology Courses
|COMP-107||Introduction to Cybersecurity|
|Operating Systems or
Linux Operating System
|COMP-225||Introduction to Networking|
|COMP-288||A+ Certification Exam Review|
Required General Courses
|Introduction to Business or
Sales and Customer Service
PREPARATION FOR EMPLOYMENT
|BUSINESS ADMINISTRATION||Credit Hours|
|Business Administration 101 or 104 (Introduction to Business or Sales and Customer Service)||3|
|Computer Technology 101 (Computer Literacy)||3|
|Computer Technology 103 (Computer Logic)||4|
|Computer Technology 107 (Introduction to Cybersecurity)||3|
|Computer Technology 109 (Emerging Technologies)||3|
|Computer Technology 180 (PC Architecture)||3|
|Computer Technology 219 or 220 (Operating Systems or Linux OS)||3|
|Computer Technology 225 (Introduction to Networking)||3|
|Computer Technology 288 (A+ Certification Exam Review)||1|
|Speech 101 (Speech Communication)||3|
|Total Credit Hours:||29|
*Computer Technology 240 (Field Placement) can be used as a substitute for any required 200-level computer technology course in the technical support certificate.
NOTE: All courses specifically identified by course number are graduation requirements for this program.